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Automotive Technician

Job Summary:       The General Service Technician is responsible for performing vehicle diagnostics, repairs, and maintenance according to OEM factory standards for labor time.  The position may also entail participation in a mentoring/apprenticeship program. 


Principal Responsibilities:


  Thoroughly performs appropriate and necessary diagnostics to identify vehicle problem utilizing all available factory technical information and specified tools/equipment.

 Performs vehicle repair as outlined on repair order within specified time frame according to proper factory repair procedures and dealer policies.

   Reviews service write up to verify required work.

   Determines if vehicle requires any other work and immediately advises details to Service Advisor including if repairs can be completed within time promised.

 Secures needed parts from the Parts Department

 Strives to exceed customer expectations for repair.

 Ensures service repair notes/records are clear and well documented.

 Road Tests vehicles to ensure repairs are properly completed.

 Ensures the cleanliness of customer vehicles.

 Ensures warranty claims are properly documented and submitted in a timely manner.

  Assists Service Advisors as needed in communicating with customers about vehicle repairs.

 Assist other technicians as needed.

 Participate in mentoring/apprentice program

 Attend factory training classes to stay current with new vehicle systems; attend technical training classes, keep up to date on industry developments/information, and seek professional certifications.

 Comply with federal (ie, OSHA), state, and local regulations governing safety and hazardous waste disposal.

 Maintain a clean and neat work area.

 Use shop tools with care, and take time to keep
them organized, clean and properly maintained. 

 Job Specifications: 


Education and Experience(Knowledge):

  • Minimum High School Diploma or equivalent
  • ASE Certification preferred
  • Valid Driver's License and good driving record
  • 3-5 years experience in auto repair


  • Ability to read and comprehend diagnostic service information including wiring diagrams.
  • Computer Skills
  • Knowledge of and ability to use service shop equipment.

Work Environment :

  • Employee must have full set of personal tools
  • Employee must be able to operate shop equipment and power tools.
  • Employee will be exposed to noise, dust, wide temperature variances (cold to hot) and will be required to lift heavy parts and equipment up to 75lbs
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Service Appointment Specialist / Express Writer

Job Description

Service Appointment Specialist / Express Writer

Full-time, Commission

Parkway of Jacksonville, NC

Come be a part of our dynamic family owned company and the "Subaru experience". Our fast- growing dealership is currently seeking a friendly professional who can handle customer inquiries and issues promptly, professionally and with integrity and tact. Our ideal candidate must be passionate about promoting good relationships with our customers with the goal a repeat business. They must understand superb customer service and consistently have the desire to make our customers' experience the best. Monday through Saturday morning work week and Sundays off, so that candidates can spend quality time with their family.

Service Appointment Specialist Job Duties:

·         Answers Service Department phones promptly and professionally.

·         Utilizes Appointment Scheduling System to book customer appointments.

·         Requests vehicle information as part of appointment process.

·         Confirms customer appointments.

·         Ensures customers who have additional questions

·         Writes up express oil changes and tire rotations.

·         Checks out express customers when work is complete.

(e.g.., questions about their repair order) are referred to the service advisor or other appropriate individual.

· Handles customer inquiries promptly and professionally.

· Conducts customer follow-up contact.

· Promotes good relationships with customers with a goal of repeat business.

· Schedules service department customer appointments, route and return phone calls.

· Heavy customer contact in a friendly, professional manner with customer satisfaction as a key driver.

Minimum high school diploma or equivalency diploma.

Skills Required:

·         Interpersonal skills; Must have excellent customer service skills and experience.

·         Professional personal appearance.

·         Ability to be trained on dealer computer systems.

·         Strong Computer skills.

·         Telephone etiquette and customer service orientation.

·         CDK experience very helpful.

Don't delay, apply by sending your resume to EEO

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Master Technician


Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair and who has previously worked as a B-Class general service technician.

Essential Duties
• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses cause of any malfunction and performs repair.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles when required or refers to the test technician.
• Participates in manufacturer-sponsored training programs, schools and events.
• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
• Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
• Other tasks as assigned.

Job Type: Full-time

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Vehicle Detailer

Cleans and refurbishes new and used automobiles. Conforms to dealership and/or manufacturer specifications and time allowances. 
Essential Duties  
• Washes vehicle exterior, cleans interior and exterior windows and wipes down doorjambs. 
• Applies wax to auto body, and wipes or buffs surface. 
• Vacuums interior of vehicles to remove loose dirt and debris. 
• Cleans upholstery, rugs and other surfaces, using appropriate cleaning agents, applicators and cleaning devices. 
• Applies revitalizers and preservation agents to interior vinyl or leather surfaces and treats fabrics with spot- and stain-resistant chemicals. 
• Cleans engine and engine compartment with steam-cleaning equipment and various cleaning agents. 
• Applies special-purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, utilizing experience and judgment and following product manufacturer's recommendations. 
• Inspects vehicles for noticeable defects, such as dents, scratches, torn upholstery and poor mechanical operation. 
• Restores appearance of engine area, rugs and upholstery and painted surfaces. Uses touch-up paint, dyes and other appropriate materials. 
• Uses proper eye, hand and body protection when using products that require protection. 
• Fills vehicle with fuel. 
• Applies dressing on tires and tire wells. 
• Replaces missing or defective small parts. 
• Maintains showroom and stock vehicles in clean and presentable condition at all times. 
• Ensures proper stickers are displayed in the vehicle's window. 
• Removes all window stickers on sold vehicles. 
• Keeps work area neat and clean. 
• Operates all tools and equipment in a safe manner. 
• Reports any safety issues immediately to management. 
• Other tasks as assigned.  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Education and/or Experience 
• No prior experience or training. 
• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience. 
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. 
Language Skills  
• Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. 
• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. 
Mathematical Skills 
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume and distance. 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. 
Reasoning Ability 
• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. 
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 
Certificates, Licenses, Registrations  
• Valid Driver's License
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Automotive Sales Consultant

Our growing family of dealerships is currently seeking an experienced sales professional who is self-motivated and results driven.  Our ideal candidate must be passionate about vehicles as well as customer service.

Automobile Salesperson Job Duties:

  • Must stay up to date on all OEM training and certification.
  • Develop an in-depth understanding of current automotive technologies and be able to communicate that to potential customers by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
  • Assist in setting up the sales lot or showroom floor for promotions and displaying new models.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Automobile Salesperson Skills and Qualifications:

  • High School Diploma / GED Required
  • Previous Automotive Experience a Plus
  • Strong Computer Skills

***Qualified candidates must have a clean driving record and the ability to drive a manual transmission.***

Must pass a background check and drug screening.

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Business Development Rep

Job Description:
The BDC Rep (BDR) is responsible for receiving and responding to web-based electronic leads, text, chats, and phone calls that result from prospects and customers visiting various Parkway of Wilmington associated websites. 

The BDR will be evaluated based on performance standards that measure how many leads were converted to showroom visits and how many of those showroom visits resulted in a sale. The BDR is required to execute customer communications via email, text, telephone, and face-to-face that conforms to the standards and processes put into effect by the Internet Director and Parkway of Wilmington management. A BDR must show up for work on time, per their schedule and conduct himself/herself in a manner compatible with the existing dealership culture, and general policies and procedures of Parkway of Wilmington. 

Qualifications and Duties include the following:

Execute Sales Process in Accordance with Parkway of Wilmington Sales Strategies

• Be able to sell cars and trucks using email, phone, text, and social media.
• Show up for work on time and as scheduled by the manager.
• Attend sales meetings for both the dealership and the internet department when required.
• Use a desktop computer for email, Lead Management Tool (LMT), web sites and MS office applications such as Word, Excel, and Internet  Explorer.
• Respond to Internet Leads within 20 minutes of receiving them in CRM.
• Call prospects within 20 minutes of receiving a new lead
• Set appointments with at least 30% of prospects received
• Achieve Shown-to Set Appointment conversion rate of 66.67% on leads received
• Achieve an overall Lead-to-Sales closing ratio of 11% or higher
• Attend training and complete testing requirements to become certified per manufacturers requirements
• Use Parkway of Wilmington's Lead Management systems to ensure response time to all customer inquiries - email, fax or telephone - is virtually instantaneous
• Utilize authorized personalized Parkway of Wilmington email templates for communications
• When assigned by a manager; register, schedule and attend Internet training and information seminars designed to learn the latest processes  and techniques for automotive eBusiness
• Each BDR must have and maintain a text-message-capable cell phone that is set up to receive notification of new leads received and assigned to that salesperson
• Maintain an average of 75 contacts per day via phone, text, email, or chat
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Lot Porter

Parkway of Wilmington is accepting applications for a full time Automotive Lot Porter.

You will work together with our current Lot Porter.   You will be responsible for the appearance of the dealership lots including the vehicles. Duties include moving vehicles from one location to another, ensuring the lot is organized according to established procedures, helping to check in new vehicles, miscellaneous duties as needed.

Miscellaneous other duties to be determined
Great opportunity for advancement!

Job Requirements
Excellent communication skills, able to maintain a professional image and demeanor
Ability to multi-task in a fast paced environment
Basic knowledge of using a digital camera
Strong Computer Skills 
Positive Attitude is a must

We are looking for someone who wants to start their career in the automotive industry and move up from here.

The right candidate will have the following qualities:

    Independent worker
    Detail oriented
    Great work ethic

***Qualified candidates must have a clean driving record and the ability to drive a manual transmission.***

Must pass background check and drug screening.
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Parkway of Jacksonville

2400 N Marine Blvd
Directions Jacksonville, NC 28546

  • Sales: 9109680758
  • Service: 9109381417
  • Parts: 9109381417


  • Monday 9:00AM - 7:00PM
  • Tuesday 9:00AM - 7:00PM
  • Wednesday 9:00AM - 7:00PM
  • Thursday 9:00AM - 7:00PM
  • Friday 9:00AM - 7:00PM
  • Saturday 9:00AM - 6:00PM
  • Sunday Closed